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Contact Centre

24/7, 365 days a year, our contact centre team are here for our customers when they need to report a power cut or dangerous situation, to ask about a new supply or service alteration. 

The team here also manages our Priority Services register, which lists our most vulnerable customers. 

Whether customers call or send us a message via social media, we work together to ensure they enjoy the best possible experience. And that’s because we’re dedicated to ensuring they get the best customer service possible, while also maintaining our industry leading reputation. 

Most of the team here are made up of Contact Centre Advisors, but everyone gets to enjoy an innovative working environment and benefit from training that is second to none. 

Training is designed to help you to get to know our business, taking you from knowledge of functions, faults and emergencies, to learning about our systems and the industry as a whole. You’ll benefit from both theoretical and practical training, all supported by your team and a dedicated buddy. 

It’s a great place to get a good working knowledge of our operations and an excellent starting point for your career pathway in Western Power Distribution.

Our People