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Summary

Applications are invited for part time Contact Centre Advisers (shift) within the Contact Centre based at Lamby Way, Cardiff.

As one of our Contact Centre Advisers, you will play a key role in representing the Company positively at all times by responding to all telephone calls received, in a professional and courteous manner.

The following shift patterns are available:

Option 1 - 17.4 hours per week

Thurs & Fri 3pm - 8pm & Sunday 8am 4pm

Option 2 - 17.4 hours per week

Tues & Wed 4pm - 9pm & Saturday 12pm - 8pm

Option 3 - 17.8 hours average over 2 weeks

Week 1 - Monday 4pm - Midnight & Saturday 8am - 4pm

Week 2 - As week 1 plus Sunday 4pm-10pm

Option 4 - No preference - I would like to be considered for all shift patterns.

In addition, you should flexible in being able to cover additional hours to be able to respond during emergency situations such as severe weather conditions and national emergencies.

Please note the following dates:

W/C 1 July 2019 - Assessment Centre

W/C 15 July 2019 - Interviews

Please note that we reserve the right to bring forward the closing date should we receive a suitable number of high quality applications from which to shortlist. Therefore we recommend that you apply for one of our roles as soon as possible,

 

 

Main responsibilities

Your main duties and responsibilities will include:-

§ Providing advice and information to customers in order to resolve enquiries in relation to emergency, no supply and general enquiries calls - both inbound and outbound calls.

§ Responding to customer enquiries, obtaining necessary information from customers and inputting accurately into relevant computer systems

§ Liaison with other departments within the Company in order to achieve the highest standards of customer service

§ Providing support to other Distribution functions as required

§ Other duties as appropriate in order to meet business requirements. 

 

Ideal candidate

Successful candidates will have an excellent telephone manner, good keyboard skills and the ability to communicate effectively. This combined with the commitment to follow enquiries through to completion, and to take personal responsibility for meeting customers’ expectations.  

In addition, you must be a good team player, with the ability to work accurately under pressure and to meet set targets.

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