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Summary

Applications are invited for temporary Contact Centre Advisers (shift) within the Contact Centre based at Castle Donington for a period of up to 12 months.

As one of our Contact Centre Advisers, you will play a key role in representing the Company positively at all times by responding to all telephone calls received, in a professional and courteous manner.

Hours of work will average 37 hours per week. You will be required to work on an alternating shift rota which covers the hours of 6.00 am to 12.00 midnight, seven days a week including all bank holidays.  You must therefore be flexible in being able to cover these hours to a specified rota, and respond during emergency situations such as severe weather conditions and national emergencies.

 

 

Main responsibilities

Your main duties and responsibilities will include:-

§ Providing advice and information to customers in order to resolve enquiries in relation to emergency, no supply and general enquiries calls - both inbound and outbound calls.

§ Responding to customer enquiries, obtaining necessary information from customers and inputting accurately into relevant computer systems

§ Liaise with other departments within the Company in order to achieve the highest standards of customer service

§ Providing support to other Distribution functions as required

§ Other duties as appropriate in order to meet business requirements. 

 

Ideal candidate

Successful candidates will have an excellent telephone manner, good keyboard skills and the ability to communicate effectively. This combined with the commitment to follow enquiries through to completion, and to take personal responsibility for meeting customers’ expectations.  

In addition, you must be a good team player, with the ability to work accurately under pressure and to meet set targets.

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