The Information Centre & IIS (Interruption Incentive Scheme)Team are responsible for Management Information / Key Performance Indicators, Ofgems Customer Guaranteed Standards, Complaint reporting and Ofgems Information and Incentive Scheme annual audit.
The Information Centre & IIS Assistant will work as part of the Info Centre team, you will be responsible for high level Customer Complaint handling, Management Information monitoring and reporting, as well as Ofgems Guaranteed Standards and Information Incentive Scheme.
We are looking for a reliable, well organised individual who can work well in a small team, representing the company positively at all times.
You should have a good knowledge of PC-based systems, in particular Microsoft Access and Excel spreadsheets, in addition to strong analytical skills. You must also be able to communicate proficiently both verbally and in writing at all levels and have effective attention to detail.