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An opportunity has arisen for a Social Obligations Officer based at our offices in Pegasus.

Working as part of the Regulatory & Government Affairs team and reporting to the Stakeholder Engagement Manager, your role will be to assist in developing key initiatives and new innovative approaches to support vulnerable customers, to alleviate fuel poverty and support participation in a smart, low carbon energy transition.

This includes project managing WPD’s programme of customer vulnerability and fuel poverty support partnerships, monitoring and addressing performance as well as coordinating delivery of social responsibility projects across the organisation.

You will be required to negotiate agreements and manage relationships with relevant stakeholder groups and various external partner agencies.

Main responsibilities

  • Liaising with external stakeholders to understand their requirements and expectations, collect feedback and report back with actions
  • Lead WPD’s programme of social obligations workshops
  • Creating and implementing projects, ensuring initiatives are cost-efficient and in line with stakeholder expectations and the WPD business Plan including establishing mechanisms to record project outcomes and regularly report on delivery
  • Assisting the Stakeholder Engagement Manager in preparing WPD’s annual vulnerability strategy and action plan for Executive sign-off
  • Preparing the written submission for the annual Ofgem Stakeholder Engagement and Consumer Vulnerability Incentive (and equivalent requirement in the next price control period, RIIO-ED2)
  • Liaising with WPD teams and external organisations to maintain and update WPD’s Social Indicator Mapping
  • Producing reports and assisting with other customer/stakeholder initiatives as required

Ideal candidate

The successful candidate should have knowledge of distribution business operations and will ideally hold a HNC/HND or equivalent.

You should have a minimum of 2 years’ relevant experience, including good project management skills and knowledge of regulatory framework for DNOs.  In addition the ability to identify and evaluate emerging issues is desirable.

You must be customer focussed, have good interpersonal and strong communication skills especially in written form and have proficient computer skills, including the ability to create reports and presentations as well as presenting findings.  You must also be able to work well under pressure and to tight deadlines.

Please note the successful candidate may initially, depending on their skills and experience, be appointed at a lower salary until all relevant training is complete.

  • Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date
  • We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible
  • To enhance your candidate experience, we recommend using Google Chrome to complete your online application.  Should you have any questions regarding this or require additional support to complete your online application, please email

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