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About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Temporary Team Admin Assistant for a period of up to 9 months, subject to review working at our Hinckley depot.

Accountable to the Team Manager the Team Admin Assistant provides administrative assistance and co-ordination to a Network Services team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Main responsibilities

  • Assist the Planner in requesting & obtaining information relating to customer connections
  • Print utility plans as requested.
  • Raise MPANs and prepare delivery files / work packs for delivery teams
  • Send chaser emails / letters for applications awaiting additional information.
  • General filing / archiving of files, scanning documents
  • Raising invoice request as required.
  • Update systems with connectivity issues.
  • Call customers after works to survey our customer service performance

Ideal candidate

  • Good understanding of business process & statutory requirements.
  • Strong interpersonal, literacy & numeracy skills.
  • An enthusiastic team player, as well as being able to work independently and show initiative.
  • Excellent organisational, communication and customer service skills.
  • Experienced in using a range of IT systems, with the ability to adapt to new systems and processes quickly.

 

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